Support Services
CumuLogic provides a variety of options to help you ensure success with your on-premise cloud environment. In addition to our product documentation and FAQs, we provide support services dedicated to production deployments of CumuLogic Cloud Services.
By subscribing to support services, customers receive:
- Priority access to all software, updates/upgrades, and security advisories
- Rapid response on critical bug fixes and security updates
- Expert technical support with standard or premium support tiers
Support Options
Based on your needs, there are two support tiers available:
- Standard: 9×5* phone support, 4 hour maximum response for critical issues
- Premium: 24×7 phone support, 2 hour maximum response for critical issues
* Our 9×5 support is 9am to 5pm, Monday-Friday Local Time.
Support Resources
| Online Resources | Standard | Premium |
|---|---|---|
| Documentation | √ | √ |
| FAQs | √ | √ |
| Issue Tracking | √ | √ |
| Method of Access | Standard | Premium |
| Phone | 9×5 | 24×7 |
| √ | √ | |
| Web | √ | √ |
| Response Time | Standard | Premium |
| 24 hours | 2 hours | |
| Hours of Operations | Standard | Premium |
| Mon-Fri, 9-5 | 24×7 |